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Our Privacy Policy and HIPAA Notice

Functional Medicine Charlotte is committed to maintaining the security and privacy of your personal information. We promise to never share, sell or make public any of our client’s personal identifiable information (the “PII”) except where outlined in the policy below. Information provided will never be used for non-medical purposes. This Privacy Policy discloses Functional Medicine Charlotte’s information collection and dissemination practices in connection with the Functional Medicine Charlotte electronic health record hosted by ChiroTouch (the “EHR”), the various forms of digital communication (email and video chat) hosted by Zoom (the “Web Communication”) and this website, www.FunctionalMedicineCharlotte.com (the “Website”). The Privacy Policy does not address personal information that you provide to us in other contexts (e.g., through a business or investment relationship not expressly described in this Privacy Policy).

 

ELECTRONIC HEALTH RECORD (EHR)

Functional Medicine Charlotte provides the web-based Clinical EHR to customers who enter into a Functional Medicine Charlotte Service Agreement (“Customers”), who then authorize EHR users, including physicians, consulting physicians, and non-physician staff members (“Authorized Users”). Customers and Authorized Users are responsible for determining uses and disclosures of patient medical information maintained in the EHR, in accordance with their legal and professional responsibilities as health care professionals and state and federal medical privacy laws, including the federal Health Insurance Portability and Accountability Act (“HIPAA”). To the extent that Functional Medicine Charlotte receives or maintains patient medical information in the course of providing the EHR, that information is secured, used and disclosed only in accordance with Functional Medicine Charlotte’s legal obligations as a “business associate” under HIPAA.

 

WEB COMMUNICATION

Functional Medicine Charlotte utilizes Web Communication to share information and conduct business with patients and other business associates. This may include scheduling appointments, discussing treatment plans, sending laboratory results, and sending and receiving invoices. Functional Medicine Charlotte utilizes HIPAA compliant web based end to end encryption email and web chat to safely communicate with patients and business associates. Our computers and web accounts are physically and digitally protected to meet the current standards set by the Health Insurance Portability and Accountability Act.

 

WEBSITE

ACCEPTANCE OF PRIVACY POLICY
By using the Website, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this Website. Your continued use of the Website following the posting of changes to these terms will mean that you accept those changes.

PERSONAL INFORMATION PROVIDED BY YOU
Except as described in this Privacy Policy, Functional Medicine Charlotte only collects your PII through this Website when you choose to provide such information, such as when you use the “Contact Us” feature. PII can include your name, date of birth and zip code. Functional Medicine Charlotte uses your PII to address your requests for information, products or services. Unless you give us permission to do so, Functional Medicine Charlotte will not share your PII other than as specified in this Privacy Policy.

AGGREGATED DATA
Functional Medicine Charlotte collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor’s activity into Functional Medicine Charlotte’s analysis of general traffic-flow at the Website. To these ends, Functional Medicine Charlotte merges information about you into aggregated group data. In some cases, Functional Medicine Charlotte may remove personal identifiers from PII and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Functional Medicine Charlotte’s affiliates, business partners, service providers and/or vendors; if it does so, Functional Medicine Charlotte will not disclose your individual identity.

WEB SERVER LOGS AND IP ADDRESSES
An Internet Protocol (“IP”) address is a number that automatically identifies the computer/device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Functional Medicine Charlotte may use IP addresses to conduct website analyses and performance reviews and to administer the Website.

COOKIES AND WEB BEACONS
Cookies are pieces of information that a website transfers to a user’s computer for purposes of storing information about a user’s preferences. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Many websites use cookies as a standard practice to provide useful features when a user visits the website and most web browsers are set up to accept cookies. Functional Medicine Charlotte uses cookies to improve your online experience when visiting the Website. You can set your browser to refuse cookies, but some portions of the Website may not work properly if you refuse cookies. Some of the Website’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about website usage. A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of websites. Some web beacons may be unusable if you elect to reject their associated cookies.

REFERRALS/LINKS
The Website may contain links to third-party websites that may offer information of interest. This Privacy Policy does not apply to those websites, and Functional Medicine Charlotte recommends reviewing those websites’ privacy policies individually. Functional Medicine Charlotte assumes no responsibility for any material outside of the Website, including any website that may be accessed through a link from the Website.

 

WHEN WE MAY SHARE DATA

DISCLOSURES TO THIRD PARTIES ASSISTING IN OUR OPERATIONS
Functional Medicine Charlotte may share your PII under confidentiality agreements with other companies that work with, or on behalf of, Functional Medicine Charlotte to provide products and services. These companies, which may include supplement manufacturers, consulting physicians, EHR hosts, and email clients, may use your PII to assist Functional Medicine Charlotte in its operations. However, these companies do not have any independent right to share this information and have signed agreements with Functional Medicine Charlotte to abide by the same Privacy Practices.

DISCLOSURES UNDER SPECIAL CIRCUMSTANCES
We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

BUSINESS TRANSFERS
We may share your PII with other business entities, in connection with the sale, assignment, merger or other transfer of all or a portion of Functional Medicine Charlotte’s business to such business entity. We will require any such successor business entity to honor the terms of this Privacy Policy.

 

GENERAL TERMS

SECURITY
Functional Medicine Charlotte understands that storing our data in a secure manner is essential. Functional Medicine Charlotte stores PII and other data using industry-standard physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Please note, however, that while Functional Medicine Charlotte has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Website or via e-mail cannot be guaranteed.

POLICY UPDATES
This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display a version number and a date on the policy in the lower right corner of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any change to this Privacy Policy regarding use or disclosure of PII, we will provide advance notice on this Website. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.

CHANGES
You may review and request changes to your PII that Functional Medicine Charlotte has collected, including the removal of your PII from Functional Medicine Charlotte’s email communications in order to prevent receipt of future communications or to halt receipt of our Website services. Note that you may request changes to your medical record but changes will only be made if the original documentation was made in error. We cannot omit or change any relevant and accurate data from your medical record for any purposes.
You can send your request via e-mail to Staff@FunctionalMedicineCharlotte.com.

 

WRITTEN HIPAA NOTICE

You may view a full copy of our HIPAA Privacy and Security Policy and Procedures by emailing us for a copy at Staff@FunctionalMedicineCharlotte.com.

 

QUESTIONS?

If you have any questions about this Privacy Policy or about Functional Medicine Charlotte, PC’s handling of your information, please contact Staff@FunctionalMedicineCharlotte.com.